Frequently Asked
Questions

Vaping is the act of inhaling and exhaling aerosol, often referred to as vapor, produced by an e-cigarette or similar device. It typically involves the use of a battery-powered device that heats a liquid into an aerosol, which is then inhaled.

In California, you must be at least 21 years old to purchase vaping products.

While vaping is generally considered less harmful than smoking traditional cigarettes, it is not without risks. Potential health risks may include nicotine addiction, lung irritation, and exposure to harmful chemicals.

Choosing the right vaping device depends on your preferences, smoking habits, and experience level. Factors to consider include device type (e.g., pod system, vape pen, mod), battery life, ease of use, and customization options.

Yes, we offer a variety of nicotine-free vape juice options to cater to different preferences and needs.

shipping Orders are processed and shipped within 1 to 2 to 3 business days.
For local Redding area deliveries. Orders submitted before 5:00 PM will be delivered on the same day between 5:00 pm and 8:00 pm. Orders placed after 5:00 pm will be delivered then next day

We also provide delivery to your car!
Available Daily From 11AM To 6PM.
Location: https://g.co/kgs/fLNGzPL
For car delivery, please call (530) 605-3594 upon arrival.

REQUIRES AN ADULT SIGNATURE.
Ensure you have a valid ID or DL ready for verification upon delivery.

We currently only ship to addresses within California. We apologize for any inconvenience this may cause, but we’re committed to providing efficient and reliable service to our local customers.

Please refer to our [Return Policy] for detailed information on returns, exchanges, and refunds.

Proper cleaning and maintenance are essential for prolonging the lifespan of your vaping device. Refer to your device’s user manual for specific instructions or contact our customer support team for assistance.

We regularly offer discounts and promotions on select products. You can also get our exclusive offers by subscribing to our newsletter (available at the bottom of this page)

For further assistance or inquiries, please contact our customer support team via:

• Contact Us Page
• Email: support@vapedepotusa.com
• Phone: +1 (530) 605-3594

We’re here to help!

Yes, there are restrictions on where you can vape in California, including indoor public spaces, workplaces, and areas where smoking is prohibited. It’s essential to adhere to local regulations and respect others’ preferences regarding vaping.

Absolutely! In the U.S., according to Federal Tobacco 21 Law (T21), you must be legally 21 years old to purchase vaping products. These vaping products include:

• E-cigarettes
• Vape
• Vape pens
• Vaporizers
• E-cigars
• Any flavorings for ENDS (Electronic Nicotine Delivery System)
• Even for zero-nicotine vapes or liquids, you must be 21 to buy them. 

vapedepotusa accepts credit cards like Sezzle Buy Now Pay later, American Express, Visa, MasterCard, and Discover.

• We don’t surcharge for using a credit card to purchase any of the vaping products.
• We don’t accept gift cards.

Pay for your next purchase at VapedepotUSA in 4 installments over 6 weeks when you select Sezzle as your purchasing option.

How it Works:

1. Add your wanted items to the cart.
2. At checkout, select Sezzle as your preferred payment method. 
3. The first 25% of your order total will be charged at the time of purchase.
4. Pay the remaining total in 3 equal interest-free installments that are billed automatically over 6 weeks.

Signing Up For Sezzle

You can sign up for Sezzle during the checkout process. Sezzle also has a Customer Portal where you can log in and check your purchase history here:

https://sezzle.com/signin

What Restrictions are there for using Sezzle at Vapedepot USA?

In order to have an account with Sezzle, you must:

• Be at least 18 years old
• Have a valid and verifiable mobile number
• Use a U.S. credit or debit card to make the purchase

Customers can select Sezzle on all orders during the checkout process and there will be no minimum amount required.

Does Sezzle charge any extra fees or interest on the purchase?

Sezzle will not charge interest or a finance charge on any credit purchases. However, depending on applicable state law, Sezzle may apply a small fee. To avoid this fee, customers may connect a bank account as a payment option rather than a debit/credit card. For more details, see their page here.

Can I use Promotions, Rewards Points, or Store Credit with a Sezzle purchase?

Yes! Customer purchases with Promotions or discounts will still be applicable for Sezzle at checkout.

How do refunds work?

Once reimbursement is approved and submitted, the refund will be immediately processed by Sezzle. You should see the refunded amount in your account within 10 business days after receiving the refund email from Sezzle.

For Full Refunds, the customer will have any funds paid to-date refunded, and all future installments will be canceled.

For Partial Refunds, the refund amount is applied to the total purchase amount, starting with the latest installment.

Sezzle User Agreement:

https://legal.sezzle.com/user

Sezzle Contact Information:

Help Center: https://shopper-help.sezzle.com/hc/en-us

Contact Form: https://shopper-help.sezzle.com/hc/en-us/requests/new

Phone: (888) 540 – 1867

In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. If your package requires this service.

An adult (21 years of age or older) is required to provide a valid government-issued ID to the delivery employee and sign for the package.

To offset shipping costs, we advise customers to purchase in bulk, to either take advantage of Free Shipping services or offset the cost of shipping fees for multiple smaller orders.