Return and Exchange Philosophy:

Returns and exchanges are handled individually to ensure customer satisfaction.
Customers are encouraged to test products and try troubleshooting before initiating a return.

Standard Return Policy:

Unopened items can be returned for a refund or store credit within 24 hours of delivery.
Opened items, such as e-liquids, atomizers, disposable vapes, replacement parts, and glass accessories, are non-returnable.
Products with broken seals cannot be returned.

Warranty Service:

Hardware purchased from the site has a 24 Hours limited warranty.
The warranty excludes damage from accidents, abuse, or user error.
Certain items (atomizers, disposable vapes, replacement parts, etc.) are not covered.
The return process must be initiated within 24 Hours for warranty service.

Delivery Issue Policy:

Damaged, missing, or incorrect items must be reported within 24 hours of delivery.
Broken products reported after this time are not covered.

Additional Notes:

Compatibility issues are not grounds for return; customers should verify before purchase.
Proper packaging is required for returns; poor packaging may result in refusal.

Return Shipping Costs:

Customers cover shipping costs for standard returns (e.g., wrong item ordered).

Refund Process:

Refunds are issued to the original payment method or as store credit. Vapedepotusa.com is not responsible for refunds to prepaid or canceled cards.

Need help?

Contact us at support@vapedepotusa.com for questions related to refunds and returns.